No Refund Policy for Pet Care Products
We at Petal prioritize the health and safety of pets and their owners. Due to hygiene reasons and to maintain the highest standards of quality and safety, we do not offer refunds for pet care products once they have been purchased. This policy applies to all products in our pet care range, including but not limited to Pet wash, Wet wipes and floor wash.
Exchanges for Damaged or Defective Items
In the rare case that a pet care product is received in a damaged or defective condition, we will offer an exchange for the same product.
Example of issues were a refund is eligible:
Product is expired or past its shelf life.
Product quality is compromised, leading to concerns about safety or hygiene.
Refund Procedure: Note that to request a refund based on eligible reasons, customers must follow these steps:
Contact our customer service team within 7 days of receiving the product.
Provide clear photographs and a detailed explanation of the issue.
Our team will assess the situation and determine if a refund is appropriate.
Proof of purchase is required.
Customer Satisfaction Guarantee
While refunds are not provided for hygiene reasons, we are committed to ensuring customer satisfaction. If you have any concerns or issues with your purchase, please reach out to our customer service team. We will do our best to address your concerns and find a suitable solution.
Contact Information
For any inquiries regarding our refund policy or to request an exchange for a damaged or defective item, please contact our team at sales@petalcares.com.
