Terms and Conditions
Last updated: June 25, 2024
Welcome to Petal! By using our website and purchasing our pet care products, you agree to comply with and be bound by the following terms and conditions. Please review the following terms carefully. If you do not agree to these terms, you should not use this site.
1. General
1.1 Acceptance of Terms
By accessing and using the Petal website (the "Site"), you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services.
1.2 Modification of Terms
Petal reserves the right to change or modify these terms at any time without prior notice. Your continued use of the Site constitutes your acceptance of the new terms and conditions.
2. Products and Services
2.1 Product Descriptions
Petal attempts to be as accurate as possible. However, Petal does not warrant that product descriptions or other content on this Site is accurate, complete, reliable, current, or error-free.
2.2 Pricing
All prices are subject to change without notice. Prices on the Site may differ from those in local retail stores. We reserve the right to modify prices or discontinue products at any time.
2.3 Availability
All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to limit the quantity of any product we sell.
3. Orders and Payments
3.1 Order Acceptance
Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Petal reserves the right to accept or decline your order for any reason at any time.
3.2 Payment Methods
We accept various payment methods, including credit/debit cards and online payment services. By providing your payment information, you authorize us to charge the amount due to the provided payment method.
3.3 Shipping and Delivery
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not responsible for any delays in shipping.
4. Returns and Refunds
4.1 Return Policy
If you are not satisfied with your purchase, you may return the product within 30 days of delivery for a full refund, provided the product is unused and in its original packaging. The customer is responsible for return shipping costs.
4.2 Refunds
Refunds will be processed within 7-10 business days after we receive the returned product. Refunds will be issued to the original method of payment.
5. Use of the Site
5.1 License and Access
Petal grants you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Petal.
5.2 Prohibited Uses
You may not use the Site for any unlawful purpose or in any way that could harm the Site, its users, or third parties. Prohibited activities include, but are not limited to, hacking, distributing viruses, and spamming.
6. Privacy
Your use of the Site is also governed by our Privacy Policy. Please review our Privacy Policy for information on how we collect, use, and disclose personal information.
7. Limitation of Liability
Petal will not be liable for any damages of any kind arising from the use of this Site or from any information, content, materials, products (including software), or services included on or otherwise made available to you through this Site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of HKSAR, without regard to its conflict of law principles.
